Returns & Refund Policy
We carefully inspect and package every Corporate Candle before it begins its journey to your desk. However, occasionally a package may arrive having experienced some unexpected “operational challenges.”
We accept returns, replacements, and refunds only when a product has been delivered damaged.
Please flag within 24 hours.
If your order arrives damaged, please email hello@thecorporatecandles.com within 24 hours of receiving your package.
Your email should include:
- Your order number
- A brief description of the damage
- Clear photographs of the damaged product and its packaging
Requests submitted after the 24-hour notification period will not be eligible for a return, replacement or refund. We appreciate that this is a tight deadline, but unlike some projects, damaged-product claims cannot remain open indefinitely.
What happens next?
Once we receive your email, our team will review the information provided and confirm whether your request has been approved.
Please do not return a product without first receiving instructions from us. Unauthorised returns may not be accepted or processed.
Where a damaged-item claim is approved, we may offer a replacement or refund, depending on product availability and the circumstances of the order. Any approved refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Change-of-mind returns
We do not accept returns, exchanges or refund requests for:
- A change of mind
- Ordering the wrong product or quantity
- Personal scent preferences
- Products that have been opened, lit, used or altered
- Minor variations in colour, finish, fragrance or packaging
- Orders delivered to an incorrect or incomplete address provided at checkout
Please review your order carefully before completing checkout. Consider this the final-final-v4 version.
Shipping costs
Original delivery charges are non-refundable.
Where we ask you to return an approved damaged item, we will provide the relevant return instructions and arrange pick-up.
Corporate and custom orders
Customised, personalised and bulk corporate orders are final and cannot be returned or refunded, except where the products are delivered damaged, and the issue is reported within the same 24-hour notification period.
The authorised timeline to submit any changes to bulk orders before delivery will be shared at the time of order confirmation.
Any revisions to a delivered product will be at a cost and must be discussed as soon as the final order is delivered – this applies to final delivery only and not the samples.
A final compliance note
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
For all return and refund enquiries, please contact: hello@thecorporatecandles.com
Please find resolved.
